Ticket Refund Policy

When dealing with request for refunds for Tickets to its Matches the Club will apply the following policy and procedures although the Club may elect to waive or vary the procedures and requirements set out herein (for example, but without limitation, the requirement that Tickets be posted with each application for refund). Refunds will not be provided in any other circumstances (including, without limitation, where a ticket holder is ejected from a Ground).

In this policy, the following terms have the following meanings:

“Club” means this football club.

“Ground” means this football stadium and all locations owned, occupied or utilised by the Club.

“Match” means any association football match (or any part or aspect of such a match) taking place at the Ground.

“Ticket” means a Ticket (in paper, electronic or any other form), (and/or any rights arising out of or in connection with that paper ticket) for admission to a Match and shall include any reissued ticket for a rearranged Match.

Postponement of a Match before kick-off

In the event of the postponement of a Match before you have entered the Ground, the Ticket will be valid for the rearranged playing of the Match.

Where a Match is postponed after Ticket holder(s) have entered the Ground, but before the Match has kicked-off, entry to the or any substitute Ground for the rearranged playing of the Match shall only be permitted on presentation of the Ticket and subject to compliance with any other requirements announced by the Club at the time.

Ticket purchaser(s) unable to attend the rearranged playing of the Match shall be entitled to a refund of the face value of Ticket (including any booking fee and related transaction charge). The procedure for obtaining such a refund shall be announced by the Club and more information is set out in section 4 (Procedure for obtaining a refund).

Postponement of a Match after kick-off

In the event of the postponement of a Match after kick-off, a Ticket will be valid for the rearranged playing of the Match (subject to compliance with any other arrangements announced by the Club).

A person unable to attend the rearranged playing of the Match shall be entitled to a refund, save that the refund shall be: (i) 60% of the face value of the Ticket (including any booking fee and related transaction charge) if the Match is postponed before the commencement of the second half; or (ii) 40% of the face value of the Ticket (including any booking fee and related transaction charge) where the Match is postponed between the commencement of the second half and the completion of the Match. The procedure for obtaining such a refund is set out in section 4 (Procedure for obtaining a refund).

Abandonment of a Match (no rearranged playing of the Match)

When a Match is abandoned before kick-off and it is not rearranged, a person shall be entitled to a refund of the Ticket face value (including any booking fee and related transaction charge).

Where a Match is abandoned between kick-off and commencement of the second half, the refund shall be 60% of the face value of the Ticket (including any booking fee and related transaction charge) if the Match is postponed before the commencement of the second half and 40% of the face value of the Ticket (including any booking fee and related transaction charge) where it is postponed between the commencement of the second half and the completion of the Match. The procedure for obtaining such a refund is set out in section 4 (Procedure for obtaining a refund).

Procedure for obtaining a refund

If any of the above circumstances apply then the Club will announce the procedure for applying for a refund, including, if applicable, the address to send such applications and other documentation to. You must enclose your Ticket when you apply for your refund and the Club reserves the right to refuse a refund unless the Ticket(s) is/are included with your application. All refund applications must be received within 28 days of the day of the announcement by the Club regarding the process of applying for a refund.

Please allow 28 days for a refund to be processed. Refunds will only be made to the original purchaser of the Ticket and will generally be made through the same payment method as the Ticket was originally purchased.

In each of the above circumstances. The Club shall not be liable in any event for any other costs incurred by the Ticket holder whatsoever including, for example, but without limitation, any hotel and/or travel expenses.